<html><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /></head><body style='font-size: 10pt; font-family: Arial,Helvetica,sans-serif'>
<div><span>&nbsp;</span></div>
<div><span>Hello,</span></div>
<div><span>&nbsp;</span></div>
<div><span>I don't quite understand the matter, they checked this for the 30kW inverter, because the administrator sent it first for the wrong serial number.</span></div>
<div><span>&nbsp;</span></div>
<div><span>The meter did not work, and did not show the correct situation, we want a replacement or a call for service in Germany at Deye, please fix it</span></div>
<div><span>&nbsp;</span></div>
<div><span>Thank you.</span></div>
<p><br /></p>
<p><br /></p>
<p id="reply-intro">18.09.2025 09:13, je info@syd-green-energy.com napisal</p>
<blockquote type="cite" style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0">
<style type="text/css">#replybody1 P { margin-top: 0; margin-bottom: 0; }</style>
<div id="replybody1" dir="ltr">
<div id="v1divtagdefaultwrapper" dir="ltr" style="font-size: 12pt; color: #000000; font-family: Calibri,Helvetica,sans-serif;">
<p><br /></p>
Dear Dejan,
<div>&nbsp;</div>
<div>please find enclosed the answer from the tehnical service from DEYE.</div>
<div>&nbsp;</div>
<div>best regards</div>
<div>&nbsp;</div>
<div><br /><br />
<div style="color: #000000;"><hr style="display: inline-block; width: 98%;" />
<div id="v1divRplyFwdMsg" dir="ltr"><span style="font-size: 11pt; color: #000000; font-family: Calibri, sans-serif;"><strong>Von:</strong> 谢典 &lt;xiedian@deye.com.cn&gt;<br /><strong>Gesendet:</strong> Mittwoch, 17. September 2025 16:40<br /><strong>An:</strong> info@syd-green-energy.com<br /><strong>Betreff:</strong> Re: WG: Error report</span>
<div>&nbsp;</div>
</div>
<div>
<div><span></span><img style="user-select: none;" src="cid:175826622668cd0372b0473960336218@energosol.si" width="380" height="203" border="0" /></div>
<div>
<div>System ist ohne Batt.</div>
<div>Ohne PV oder Batt in der Nacht wird der Wechselrichter nicht aktiviert.</div>
<div>Solchen Kunden kann empfohlen werden, String-Wechselrichter zu nutzen.</div>
</div>
<div>&nbsp;</div>
<hr style="width: 210px; height: 1px;" align="left" size="1" />
<div>
<div style="margin: 10px; font-family: verdana; font-size: 10pt;">
<div style="font-family: 'Microsoft YaHei UI',Tahoma; font-size: 14px;">
<div style="position: static!important; margin: 7.5pt;">
<div>
<p class="v1MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos,sans-serif;"><span style="font-size: 11pt; font-family: 'Microsoft YaHei',sans-serif;">Mit freundlichen Gr&uuml;&szlig;en / best regards / 祝好,&nbsp;</span></p>
</div>
<div>
<p class="v1MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos,sans-serif;"><strong><span style="font-size: 11pt; font-family: 'Microsoft YaHei',sans-serif;">Xie Dian / 谢典</span></strong><span style="font-size: 11pt; font-family: 'Microsoft YaHei',sans-serif;"></span></p>
</div>
<div>
<p class="v1MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos,sans-serif; line-height: 13.5pt;"><span style="font-size: 11pt; font-family: 'Microsoft YaHei',sans-serif;">&nbsp;</span></p>
</div>
<div>
<p class="v1MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos,sans-serif; line-height: 13.5pt;"><span style="font-size: 9pt; font-family: 'Microsoft YaHei',sans-serif;">E-Mail:&nbsp;</span><a style="color: blue;" href="mailto:xiedian@deye.com.cn" rel="noreferrer"><span style="font-size: 9pt; font-family: 'Microsoft YaHei',sans-serif;">xiedian@deye.com.cn</span></a><span style="font-size: 11pt; font-family: 'Microsoft YaHei',sans-serif;"></span></p>
</div>
<div>
<p class="v1MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos,sans-serif; line-height: 13.5pt;"><span style="font-size: 9pt; font-family: 'Microsoft YaHei',sans-serif;">Deye Neue Energie GmbH</span><span style="font-size: 11pt; font-family: 'Microsoft YaHei',sans-serif;"></span></p>
</div>
<div>
<p class="v1MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos,sans-serif; line-height: 13.5pt;"><span style="font-size: 9pt; font-family: 'Microsoft YaHei',sans-serif;">Nordostpark 98-102</span><span style="font-size: 11pt; font-family: 'Microsoft YaHei',sans-serif;"></span></p>
</div>
<div>
<p class="v1MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos,sans-serif; line-height: 13.5pt;"><span style="font-size: 9pt; font-family: 'Microsoft YaHei',sans-serif;">90411 N&uuml;rnberg, Deutschland</span><span style="font-size: 11pt; font-family: 'Microsoft YaHei',sans-serif;"></span></p>
</div>
</div>
</div>
<blockquote style="font-family: 'Microsoft YaHei UI', Tahoma; font-size: 14px; margin: 0px inherit 0px 0.5em;">
<p class="v1MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos,sans-serif;"><span style="font-size: 10.5pt; font-family: 'Microsoft YaHei UI',sans-serif;">&nbsp;</span></p>
</blockquote>
</div>
</div>
<blockquote style="margin: 0px inherit 0px 0.5em;">
<div>&nbsp;</div>
<div style="border: none; border-top: solid #B5C4DF 1.0pt; padding: 3.0pt 0cm 0cm 0cm;">
<div style="font-size: 12px; font-family: tahoma; color: #000000; background: #efefef; padding: 8px;">
<div><strong>From:</strong>&nbsp;<a href="mailto:info@syd-green-energy.com" rel="noreferrer">info@syd-green-energy.com</a></div>
<div><strong>Date:</strong>&nbsp;2025-09-17&nbsp;12:33</div>
<div><strong>To:</strong>&nbsp;<a href="mailto:xiedian@deye.com.cn" rel="noreferrer">xiedian@deye.com.cn</a></div>
<div><strong>Subject:</strong>&nbsp;WG: Error report</div>
</div>
</div>
<div>
<div class="v1FoxDiv20250917163648584927">
<div id="v1divtagdefaultwrapper" dir="ltr" style="font-size: 12pt; color: #000000; font-family: Calibri,Helvetica,sans-serif;">
<p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p>
<p style="margin-top: 0px; margin-bottom: 0px;">Hallo Dian,</p>
<p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p>
<p style="margin-top: 0px; margin-bottom: 0px;">anbei eine neue Reklamation.</p>
<p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p>
<p style="margin-top: 0px; margin-bottom: 0px;">VIele Gr&uuml;&szlig;e</p>
<p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p>
<p style="margin-top: 0px; margin-bottom: 0px;">Andrej Dedic</p>
<p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p>
<p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p>
<div style="max-width: 100%; margin: 0px auto; padding: 20px; font-family: Arial,sans-serif; font-size: 12px;">
<div style="margin-bottom: 20px;">If you have any questions, feel free to contact us anytime.<br /><br />With best regards,<br /><strong>SYD Green Energy</strong></div>
<br /><br />
<div style="text-align: right; padding-bottom: 20px;"><img style="user-select: none;" src="https://syd-green-energy.com/templates/yes-system/img/logo.png" alt="SYD Green Energy" width="120" /></div>
<br /><br /><br /><br /><br /><br /><br /><br />
<table class="v1mce-item-table" style="border: 1px dashed #bbbbbb; width: 1520px; border-collapse: collapse;">
<tbody>
<tr>
<td style="font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 11px; border: 1px dashed #bbbbbb; padding: 10px;"><strong>SYD Green Energy GmbH &amp; Co. KG</strong><br />An der G&uuml;mpgesbr&uuml;cke 26<br />41564 Kaarst</td>
<td style="font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 11px; border: 1px dashed #bbbbbb; padding: 10px;">Tel: 02131 52811-22<br />Fax: 02131 52811-21<br /><a href="https://syd-green-energy.com/" target="_blank" rel="noopener noreferrer">www.syd-green-energy.com</a></td>
</tr>
</tbody>
</table>
<br />
<div style="padding: 20px; background-color: #f9f9f9; margin-top: 20px;">Thank you for your interest in SYD Green Energy GmbH &amp; Co. KG.<br />We look forward to supporting your business with our sustainable energy solutions and services. If you have any questions, please do not hesitate to contact us.</div>
</div>
<br style="font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 11px;" /><br />
<p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p>
<p style="margin-top: 0px; margin-bottom: 0px;">&nbsp;</p>
<hr style="display: inline-block; width: 98%;" />
<div id="v1divRplyFwdMsg" dir="ltr"><span style="font-size: 11pt; color: #000000; font-family: Calibri, sans-serif;"><strong>Von:</strong> pisarna@energosol.si &lt;pisarna@energosol.si&gt;<br /><strong>Gesendet:</strong> Mittwoch, 17. September 2025 11:25<br /><strong>An:</strong> info@syd-green-energy.com<br /><strong>Cc:</strong> 'Dejan Volgemut'<br /><strong>Betreff:</strong> Error report</span>
<div>&nbsp;</div>
</div>
<div>
<div class="v1WordSection1">
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;">Hello,</p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;">We are sending you the completed error report for the defective inverter.</p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;">&nbsp;</p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;">Thank you</p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><strong><span style="font-size: 8.0pt; font-family: 'Arial',sans-serif;">&nbsp;</span></strong></p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><strong><span style="font-size: 8.0pt; font-family: 'Arial',sans-serif;">&nbsp;</span></strong></p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><span>&nbsp;</span></p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><span>Katja</span></p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><span>&nbsp;</span></p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><strong><span style="font-size: 8.0pt; font-family: 'Arial',sans-serif;">Katja Kra&scaron;ovec</span></strong></p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><strong><span style="font-size: 8.0pt; font-family: 'Arial',sans-serif;">Vodja pisarne/Office Manager</span></strong></p>
<p style="background: white; margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><span style="font-size: 8.0pt; font-family: 'Arial',sans-serif; color: #2c363a;">&nbsp;</span></p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><strong><span style="font-size: 8.0pt; font-family: 'Arial',sans-serif;">ENERGOSOL d.o.o.</span></strong></p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><strong><span style="font-size: 8.0pt; font-family: 'Arial',sans-serif;">PE TRZIN Gmajna 3, 1236 Trzin</span></strong></p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><strong><span style="font-size: 8.0pt; font-family: 'Arial',sans-serif;">PE ORMOŽ Industrijska cesta 5, 2270 Ormož</span></strong></p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><strong><span style="font-size: 8.0pt; font-family: 'Arial',sans-serif;">M:&nbsp;<em>069/617-463</em></span></strong></p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><strong><em><span style="font-size: 8.0pt; font-family: 'Arial',sans-serif;">&nbsp;</span></em></strong></p>
<p style="background: white; margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><span style="font-size: 8.0pt; font-family: 'Arial',sans-serif; color: #2c363a;"><a href="mailto:dejan.volgemut@energosol.si" rel="noreferrer"><span style="color: #00acff;">pisarna@energosol.si</span></a>,&nbsp;<a href="https://energosol.si/" target="_blank" rel="noopener noreferrer"><span style="color: #00acff;">https://energosol.si/</span></a></span></p>
<div style="border: none; border-bottom: dotted windowtext 3.0pt; padding: 0cm 0cm 1.0pt 0cm; background: white;">
<p style="background: white; border: none; padding: 0cm; margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: #2c363a;"><img id="v1Slika_x0020_880800661" style="width: 0.9236in; height: 0.4652in; user-select: none;" src="cid:175826622668cd0372b04d4013132157@energosol.si" width="89" height="45" border="0" /><span></span></span></p>
<p style="background: white; border: none; padding: 0cm; margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: #2c363a;">&nbsp;</span></p>
</div>
<p style="background: white; margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;"><span style="font-size: 7.0pt; font-family: 'Arial',sans-serif; color: #2c363a;">To elektronsko sporočilo in vse njegove morebitne priloge lahko vsebujejo zaupne in/ali privilegirane informacije in so last podjetja Energosol d.o.o.. Poslane informacije so namenjene izključno naslovniku. V kolikor ste sporočilo prejeli pomotoma, Vas prosimo, da o tem obvestite po&scaron;iljatelja, sporočilo pa takoj uničite. Kakr&scaron;nokoli nepoobla&scaron;čeno razkritje, distribucija ali kopiranje vsebine sporočila je izrecno prepovedano.<br /><br /><br />Energosol d.o.o., Industrijska cesta 5, 2270 Ormož, Slovenija, matična &scaron;tevilka: 9191003000, ID za DDV: SI56332009, registrski organ: Okrožno sodi&scaron;če Ptuj, BIC: BAKOSI2X, transakcijski račun: SI56 1010 0006 0306 059.<br />This e-mail and any attachments may contain confidential and/or privileged information, it is a property of Banka Intesa Sanpaolo d.d. and intended solely for the addressee. If you are not the intended recipient (or have received this e-mail in error), please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.</span></p>
<p style="margin: 0px 0cm; font-size: 11pt; font-family: Calibri,sans-serif;">&nbsp;</p>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</div>
</blockquote>
<p><br /></p>
</body></html>
