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<body style="background-color: white; color: black;"><div style=""><p data-start="123" data-end="135" style="">Dear Andrej,</p>
<p data-start="137" data-end="247" style="">thank you for your message and support.<br data-start="176" data-end="179" style="" />
Please add the following contact to the DEYE Service WhatsApp group:</p>
<p data-start="249" data-end="284" style=""><strong data-start="249" data-end="284" style="">+420 728 325 228 – Ing. Mazánek</strong></p></div>
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<b style="">                                       ONDŘEJ PETERS</b><br style="" />                                    <b style="">Jednatel společnosti</b><o:p xmlns:o="#unknown" style=""></o:p></span></p>

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<div style="">------ Původní zpráva ------</div>
<div style="">Od "info@syd-green-energy.com" &lt;<a href="mailto:info@syd-green-energy.com" style="">info@syd-green-energy.com</a>&gt;</div>
<div style="">Komu "ondrej.petersPSH" &lt;<a href="mailto:ondrej.peters@pshsolution.cz" style="">ondrej.peters@pshsolution.cz</a>&gt;</div>
<div style="">Datum 16.10.2025 18:23:43</div>
<div style="">Předmět AW: Request for Firmware Update &amp; Software for Deye SUN‑10K‑SG05LP3‑EU‑SM2</div></div><div x-em-quote="" style=""><br style="" /></div>
<div id="x897134585dec4b2" style="background-color: white; color: black;"><blockquote cite="44ccbb1c493643fabe24fe36a1d00631@syd-green-energy.com" type="cite" class="cite2" style="">

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<p style="">Dear,</p>
<p style=""><br style="" />
</p>
<p style="">if you want we can add your mobile phonenumber to our DEYE Service WhatsApp group which is dedicated to our customers.</p>
<p style="">There you can send your serial numbers and request an update - which normally they do immitialy.</p>
<p style=""><br style="" />
</p>
<p style="">Also you can always ask all tehnical questions and problems there.</p>
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<p style="">best regrads</p>
<p style=""><br style="" />
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<p style="">Andrej Dedic</p>
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<div style="font-family: Arial, sans-serif; font-size: 12px; margin-bottom: 20px;">If you have any questions, feel free to contact us anytime.<br style="" />
<br style="" />
With best regards,<br style="" />
<strong style="">SYD Green Energy</strong></div>
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<td style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px; border: 1px dashed rgb(187, 187, 187); padding: 10px;">
<strong style="">SYD Green Energy GmbH &amp; Co. KG</strong><br style="" />
An der Gümpgesbrücke 26<br style="" />
41564 Kaarst</td>
<td style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px; border: 1px dashed rgb(187, 187, 187); padding: 10px;">
Tel: 02131 52811-22<br style="" />
Fax: 02131 52811-21<br style="" />
<a href="https://syd-green-energy.com/" id="LPNoLP" style="">www.syd-green-energy.com</a></td>
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<div style="font-family: Arial, sans-serif; font-size: 12px; padding: 20px; background-color: rgb(249, 249, 249); margin-top: 20px;">
Thank you for your interest in SYD Green Energy GmbH &amp; Co. KG.<br style="" />
We look forward to supporting your business with our sustainable energy solutions and services. If you have any questions, please do not hesitate to contact us.</div>
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<div id="divRplyFwdMsg" dir="ltr" style=""><font face="Calibri, sans-serif" style="font-size: 11pt;" color="#000000"><b style="">Von:</b> ondrej.petersPSH &lt;ondrej.peters@pshsolution.cz&gt;<br style="" />
<b style="">Gesendet:</b> Donnerstag, 16. Oktober 2025 18:03:57<br style="" />
<b style="">An:</b> info@syd-green-energy.com<br style="" />
<b style="">Cc:</b> Michal Mazánek<br style="" />
<b style="">Betreff:</b> Request for Firmware Update &amp; Software for Deye SUN‑10K‑SG05LP3‑EU‑SM2</font>
<div style=""> </div>
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<div style="">
<div style="">
<p data-start="56" data-end="62" style="">Hello,</p>
<p data-start="64" data-end="468" style="">I am writing on behalf of a company specialising in automation. We purchased a three‑phase hybrid inverter,
<strong data-start="172" data-end="203" style="">Deye SUN‑10K‑SG05LP3‑EU‑SM2</strong>, from your B2B platform and carried out the installation as part of our professional services. We now plan to expand the system with wireless modules (<strong data-start="355" data-end="363" style="">TX01</strong>,
<strong data-start="365" data-end="377" style="">Smart CT</strong> and <strong data-start="382" data-end="398" style="">
Smart Switch</strong>) and need to update the inverter’s firmware to support these devices.</p>
<p data-start="470" data-end="711" style="">We have learned that a safe update requires the “Deye Home Storage software” along with the correct firmware files for our model, but these tools do not appear to be publicly available. We would appreciate your assistance
 with the following:
</p>
<ul data-start="713" data-end="971" style="">
<li data-start="713" data-end="782" style="">
<p data-start="715" data-end="782" style="">How can we obtain the latest firmware and the required PC software?</p>
</li><li data-start="783" data-end="860" style="">
<p data-start="785" data-end="860" style="">Do you provide instructions or technical support for performing the update?</p>
</li><li data-start="861" data-end="971" style="">
<p data-start="863" data-end="971" style="">Can you confirm that, after updating, the inverter will support LoRa modules (TX01 and other smart devices)?</p>
</li></ul>
<p data-start="973" data-end="1053" style="">Please let us know if you need our order number or the inverter’s serial number.</p>
<p data-start="1055" data-end="1121" style="">Thank you for your assistance and I look forward to your response.</p>
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<p class="MsoNormal" style=""><span style="font-size: 9pt; font-family: &quot;Courier New&quot;;"> S pozdravem/ Best Regards, </span></p>
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<br style="" />
<b style="">                                       ONDŘEJ PETERS</b><br style="" />
                                    <b style="">Jednatel společnosti</b><o:p xmlns:o="#unknown" style=""></o:p></span></p>
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<p class="MsoNormal" style=""><span style="font-size: 9pt; font-family: &quot;Courier New&quot;;">                                     <b style="">+420 601 592 295</b></span></p>
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