<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head><meta content="text/html;charset=UTF-8" http-equiv="Content-Type"></head><body ><div style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt;"><div>Thank you Sebastian.<br></div><div><br></div><div><br></div><div>Maybe you can relay this questions for me within Syd if you are not right to answer the below?<br></div><div><br></div><div>a)</div><div>What is the process to update firmware of inverters/batteries/logger once added to Deyecloud?<br></div><div><br></div><div>b)&nbsp;<br></div><div>Critical/urgent support for these Deye inverters/batteries - what is the point of contact you recommend if ever needed - or even maybe for remote support (ie tech logs into deyecloud to check)?</div><div><br></div><div>c)&nbsp;<br></div><div>Some deye batteries around 6 or 9 months ago had problems, and many were returning them.&nbsp; I wanted to be assured we dont have such a bad batch.</div><div>Are you aware of this and our 9 batteries we ordered are they for sure not part of this batch?&nbsp; How do we confirm this is the case from our end and for clients end?<br></div><div><br></div><div>Thank you<br></div><div>George<br></div><div><br></div><div><br></div><div class="zmail_extra_hr" style="border-top: 1px solid rgb(204, 204, 204); height: 0px; margin-top: 10px; margin-bottom: 10px; line-height: 0px;"><br></div><div class="zmail_extra" data-zbluepencil-ignore="true"><div><br></div><div id="Zm-_Id_-Sgn1">---- On Thu, 20 Nov 2025 12:13:32 +0200 <b> &lt;sj@syd-green-energy.com&gt;</b> wrote ---<br></div><div><br></div><blockquote id="blockquote_zmail" style="margin: 0px;"><div class="zm_7488607694990304140_parse_4314644609591347024"><div dir="ltr" style="font-size: 12pt; color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif" id="x_1188204614divtagdefaultwrapper"><p style="margin-top: 0; margin-bottom: 0;">Hello Mr. Christopoulos,<br> Hope that you are doing well.<br> <br> Attached you can find the Invoice.<br> <br> We are currently reworking our System and enhancing the customer experience. Thank you for your Input.</p><p style="margin-top: 0; margin-bottom: 0;">Feel free to contact me any time<br> <br></p><div id="x_1188204614Signature"><div style="font-size: 12pt; color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif, &quot;EmojiFont&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, NotoColorEmoji, &quot;Segoe UI Symbol&quot;, &quot;Android Emoji&quot;, EmojiSymbols" dir="ltr" id="x_1188204614divtagdefaultwrapper"><p style="margin-top: 0; margin-bottom: 0;"><br></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;"></span></span><br></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;">Mit freundlichen Grüßen<br> <br></span></span></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;">Sebastian H. Janus</span></span><br></p><div><br></div><div>Ihr Solarset.shop Team<br></div><p style="margin-top: 0; margin-bottom: 0;"><br></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;"><br><img alt="1751378378229" class="x_1188204614EmojiInsert" src="cid:ae34b457-5d35-4b4f-a1e9-f05c08f556f6"><br> <br> solarset.shop ist eine Marke der&nbsp;</span></span></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;"><br></span></span></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;">SYD Green E<span class="size" style="font-size:12pt">nergy GmbH &amp;&nbsp;Co.&nbsp;KG</span></span></span><br></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;"><br></span></span></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;"><span class="colour" style="color:rgb(33, 33, 33)"><span class="size" style="font-size:12pt"><br></span></span></span></span></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;"><span class="size" style="font-size:12pt">An der Gümpgesbrücke 26</span></span></span><br></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;"><span class="size" style="font-size:12pt">41564 Kaarst</span></span></span><br></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;"><br></span></span></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;"><br></span></span></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;">Tel:&nbsp;<a target="_blank" id="x_1188204614LPNoLP" href="tel:02131 52811-23">02131 52811-23</a></span></span><br></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;">Fax:&nbsp;<a target="_blank" id="x_1188204614LPNoLP" href="tel:02131 52811-21">02131 52811-21</a></span></span><br></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;">Email: <a target="_blank" href="mailto:info@solarset.shop">info@solarset.shop</a></span></span><br></p><p style="margin: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin: 0px;">www.solarset.shop</span></span><br></p><div><br></div><p style="margin-top: 0; margin-bottom: 0;"><br></p></div></div></div><div><hr style="display: inline-block; width: 98%"><br></div><div dir="ltr" id="x_1188204614divRplyFwdMsg"><div><span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size:11pt"><span class="colour" style="color:#000000"><b>Von:</b> George &lt;<a target="_blank" href="mailto:george@shibui.gr">george@shibui.gr</a>&gt;<br> <b>Gesendet:</b> Donnerstag, 20. November 2025 09:16:12<br> <b>An:</b> <a target="_blank" href="mailto:sj@syd-green-energy.com">sj@syd-green-energy.com</a><br> <b>Cc:</b> <a target="_blank" href="mailto:info@syd-green-energy.com">info@syd-green-energy.com</a><br> <b>Betreff:</b> Re: COMMERCIAL INVOICE No. 150031 FOR ORDER 50093 | SYD Green Energy</span></span></span> </div><div>&nbsp;<br></div></div><div><div style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt"><div><br></div><div>Hello again<br></div><div><br></div><div>Worth to note for 0% rated invoices for intra EU transactions.<br></div><div><br></div><div><br></div><div><br></div><div><b>German Supplier MUST</b> include the statement (e.g., "Exempt supply under Art. 138") along with clients EU VAT ID on the invoice. Critical for their zero-rating justification.<br></div><div><br></div><div><br></div><li><p style="margin-bottom: 0; margin-top: 0px;">Common phrases the supplier should use include:<br></p><ul><li><p style="margin-bottom: 0; margin-top: 0px;">"<b>Steuerfreie innergemeinschaftliche Lieferung</b>" (German for "Tax-free intra-community supply")<br></p></li><li><p style="margin-bottom: 0; margin-top: 0px;">A reference to the relevant national or EU law, such as: "<b>Exempt supply of goods under Article 138 of the VAT Directive</b>."<br></p></li></ul></li><li><p style="margin-bottom: 0; margin-top: 0px;"><i>Crucially, without this statement and your valid Greek VAT ID, German tax authorities could deny the supplier's VAT exemption, forcing them to pay the German VAT themselves.</i><br></p></li><li><p style="margin-bottom: 0; margin-top: 0px;"><br></p></li><li><p style="margin-bottom: 0; margin-top: 0px;"><img src="cid:0.1730348090.2017812934617189814.19aa055d94b__inline__img__src" height="419" width="400"><br></p></li><li><p style="margin-bottom: 0; margin-top: 0px;"><br></p></li><li><p style="margin-bottom: 0; margin-top: 0px;"><b>Supplier's side (The Dispatch):</b>&nbsp;Must report an <b>Intra-Community Supply of Goods</b> on their VAT Return, their <b>EC Sales List (ESL)</b> (which details B2B sales to other EU VAT-registered entities), and their <b>Intrastat Dispatch</b> declaration (if they exceed their country's threshold). They use your Greek company's VAT number for the ESL and Intrastat.<br></p></li><li><p style="margin-bottom: 0; margin-top: 0px;"><br></p><div style="border-top: 1px solid rgb(204, 204, 204); min-height: 0px; margin-top: 10px; margin-bottom: 10px; line-height: 0px" class="x_1188204614zmail_extra_hr"><br></div><div style="border-top: 1px solid rgb(204, 204, 204); min-height: 0px; margin-top: 10px; margin-bottom: 10px; line-height: 0px" class="x_1188204614zmail_extra_hr"><br></div><div style="border-top: 1px solid rgb(204, 204, 204); min-height: 0px; margin-top: 10px; margin-bottom: 10px; line-height: 0px" class="x_1188204614zmail_extra_hr"><br></div><div style="border-top: 1px solid rgb(204, 204, 204); min-height: 0px; margin-top: 10px; margin-bottom: 10px; line-height: 0px" class="x_1188204614zmail_extra_hr"><br></div><div class="x_1188204614zmail_extra"><div><br></div><div id="x_1188204614Zm-_Id_-Sgn1">---- On Wed, 12 Nov 2025 10:53:12 +0200 <b>&lt;<a target="_blank" href="mailto:sj@syd-green-energy.com">sj@syd-green-energy.com</a>&gt;</b> wrote ---<br></div><div><br></div><blockquote style="margin: 0px" id="x_1188204614blockquote_zmail"><div dir="ltr" class="zm_5059782136001593981_parse_7305586797866119302"><div id="x_1336190469divtagdefaultwrapper" style="font-size: 12pt; color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif" dir="ltr"><div id="x_1336190469Signature"><div id="x_1336190469divtagdefaultwrapper" dir="ltr" style="font-size: 12pt; color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif, &quot;EmojiFont&quot;, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, NotoColorEmoji, &quot;Segoe UI Symbol&quot;, &quot;Android Emoji&quot;, EmojiSymbols"><p style="margin-top: 0; margin-bottom: 0; margin-right: 0px; margin-left: 0px;"><br></p><p style="margin-top: 0; margin-bottom: 0; margin-right: 0px; margin-left: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin-right: 0px; margin-left: 0px;">Mit freundlichen Grüßen<br> <br></span></span></p><p style="margin-top: 0; margin-bottom: 0; margin-right: 0px; margin-left: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin-right: 0px; margin-left: 0px;">Sebastian H. Janus</span></span><br></p><div><br></div><div>Ihr Solarset.shop Team<br></div><p style="margin-top: 0; margin-bottom: 0;"><br></p><p style="margin-top: 0; margin-bottom: 0; margin-right: 0px; margin-left: 0px;"><span class="font" style="font-family:Montserrat, sans-serif"><span class="size" style="font-size: 16px; margin-right: 0px; margin-left: 0px;"><br><img src="cid:44b6c11a-26bb-40a9-ad33-80363861798c" class="x_1336190469EmojiInsert" alt="1751378378229"><br> </span></span></p></div></div></div></div></blockquote></div><div><br></div></li></div><div><br></div></div></div></blockquote></div><div><br></div></div><br></body></html>