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<body style="background-color: white; color: black;"><div style=""><p data-start="56" data-end="62" style="">Hello,</p>
<p data-start="64" data-end="468" style="">I am writing on behalf of a company specialising in automation. We purchased a three‑phase hybrid inverter, <strong data-start="172" data-end="203" style="">Deye SUN‑10K‑SG05LP3‑EU‑SM2</strong>, from your B2B platform and carried out the installation as part of our professional services. We now plan to expand the system with wireless modules (<strong data-start="355" data-end="363" style="">TX01</strong>, <strong data-start="365" data-end="377" style="">Smart CT</strong> and <strong data-start="382" data-end="398" style="">Smart Switch</strong>) and need to update the inverter’s firmware to support these devices.</p>
<p data-start="470" data-end="711" style="">We have learned that a safe update requires the “Deye Home Storage software” along with the correct firmware files for our model, but these tools do not appear to be publicly available. We would appreciate your assistance with the following:</p>
<ul data-start="713" data-end="971" style="">
<li data-start="713" data-end="782" style="">
<p data-start="715" data-end="782" style="">How can we obtain the latest firmware and the required PC software?</p>
</li>
<li data-start="783" data-end="860" style="">
<p data-start="785" data-end="860" style="">Do you provide instructions or technical support for performing the update?</p>
</li>
<li data-start="861" data-end="971" style="">
<p data-start="863" data-end="971" style="">Can you confirm that, after updating, the inverter will support LoRa modules (TX01 and other smart devices)?</p>
</li>
</ul>
<p data-start="973" data-end="1053" style="">Please let us know if you need our order number or the inverter’s serial number.</p>
<p data-start="1055" data-end="1121" style="">Thank you for your assistance and I look forward to your response.</p></div>
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