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<div><span></span><div>Gurten Tag Herr ,</div><div><br></div><div>Sie können den Wechselrichter an uns schicken, damit unsere Techniker prüfen können, was genau passiert ist.</div><div><br></div><div>anbei erhalten Sie die Formular zur Fehlermeldung und Reparaturanmldung, das Sie bitte ausgefüllt an uns zurücksenden. Wir veranlassen dann, dass das Gerät gemäß Ihrer angegebenen Abholzeit per DHL bei Ihnen abgeholt wird. Bitte notieren Sie die Referenznummer "ESYDX19K" sichtbar auf dem Karton, damit wir den Wechselrichter problemlos finden können.</div><div><br></div><div>Hinweis: Falls der Schaden am Gerät durch unsachgemäße Handhabung verursacht wurde, trägt der Kunde sämtliche anfallenden Kosten selbst.</div><div><br></div><div><br></div><div>Vielen Dank für Ihr Verständnis und einen schönen Tag.</div><div><br></div><div>Mit freundlichen Grüßen</div><div>Deye Service</div></div><div><br></div>
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<div><span><div style="MARGIN: 10px; FONT-FAMILY: verdana; FONT-SIZE: 10pt"><div style="font-family: &quot;Microsoft YaHei UI&quot;, Tahoma; font-size: 14px;"><div style="position: static !important; margin: 7.5pt;"><div><p class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 11pt; font-family: &quot;Microsoft YaHei&quot;, sans-serif;">Mit freundlichen Grüßen / best regards / 祝好,&nbsp;<o:p></o:p></span></p></div><div><p class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-size: 11pt; font-family: &quot;Microsoft YaHei&quot;, sans-serif;">Xie Dian / 谢典</span></strong><span style="font-size: 11pt; font-family: &quot;Microsoft YaHei&quot;, sans-serif;"><o:p></o:p></span></p></div><div><p class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; line-height: 13.5pt;"><span style="font-size: 11pt; font-family: &quot;Microsoft YaHei&quot;, sans-serif;">&nbsp;</span></p></div><div><p class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; line-height: 13.5pt;"><span style="font-size: 9pt; font-family: &quot;Microsoft YaHei&quot;, sans-serif;">E-Mail:&nbsp;</span><a href="mailto:xiedian@deye.com.cn" style="color: blue;"><span style="font-size: 9pt; font-family: &quot;Microsoft YaHei&quot;, sans-serif;">xiedian@deye.com.cn</span></a><span style="font-size: 11pt; font-family: &quot;Microsoft YaHei&quot;, sans-serif;"><o:p></o:p></span></p></div><div><p class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; line-height: 13.5pt;"><span style="font-size: 9pt; font-family: &quot;Microsoft YaHei&quot;, sans-serif;">Deye Neue Energie GmbH</span><span style="font-size: 11pt; font-family: &quot;Microsoft YaHei&quot;, sans-serif;"><o:p></o:p></span></p></div><div><p class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; line-height: 13.5pt;"><span style="font-size: 9pt; font-family: &quot;Microsoft YaHei&quot;, sans-serif;">Nordostpark 98-102</span><span style="font-size: 11pt; font-family: &quot;Microsoft YaHei&quot;, sans-serif;"><o:p></o:p></span></p></div><div><p class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; line-height: 13.5pt;"><span style="font-size: 9pt; font-family: &quot;Microsoft YaHei&quot;, sans-serif;">90411 Nürnberg, Deutschland</span><span style="font-size: 11pt; font-family: &quot;Microsoft YaHei&quot;, sans-serif;"><o:p></o:p></span></p></div></div></div><blockquote style="font-family: &quot;Microsoft YaHei UI&quot;, Tahoma; font-size: 14px; margin-left: 6pt; margin-top: 5pt; margin-bottom: 5pt; margin-right: inherit;"><p class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 10.5pt; font-family: &quot;Microsoft YaHei UI&quot;, sans-serif;">&nbsp;</span></p></blockquote></div></span></div>
<blockquote style="margin-Top: 0px; margin-Bottom: 0px; margin-Left: 0.5em; margin-Right: inherit"><div>&nbsp;</div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm"><div style="PADDING-RIGHT: 8px; PADDING-LEFT: 8px; FONT-SIZE: 12px;FONT-FAMILY:tahoma;COLOR:#000000; BACKGROUND: #efefef; PADDING-BOTTOM: 8px; PADDING-TOP: 8px"><div><b>From:</b>&nbsp;<a href="mailto:info@syd-green-energy.com">info@syd-green-energy.com</a></div><div><b>Date:</b>&nbsp;2025-09-19&nbsp;15:00</div><div><b>To:</b>&nbsp;<a href="mailto:xiedian@deye.com.cn">xiedian@deye.com.cn</a></div><div><b>Subject:</b>&nbsp;WG: WG: WG: Error report</div></div></div><div><div class="FoxDiv20250919152945654672">
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>Von:</b> Dejan Volgemut &lt;dejan.volgemut@energosol.si&gt;<br>
<b>Gesendet:</b> Freitag, 19. September 2025 09:17<br>
<b>An:</b> info@syd-green-energy.com<br>
<b>Betreff:</b> Re: WG: WG: Error report</font>
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<div><span>Hello,</span></div>
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<div><span>I don't quite understand the matter, they checked this for the 30kW inverter, because the administrator sent it first for the wrong serial number.</span></div>
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<div><span>The meter did not work, and did not show the correct situation, we want a replacement or a call for service in Germany at Deye, please fix it</span></div>
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<div><span>Thank you.</span></div>
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<p id="reply-intro" style="margin-top: 0px; margin-bottom: 0px;">18.09.2025 09:13, je info@syd-green-energy.com napisal</p>
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Dear Dejan,
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<div>please find enclosed the answer from the tehnical service from DEYE.</div>
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<div>best regards</div>
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<div id="v1divRplyFwdMsg" dir="ltr"><span style="font-size:11pt; color:#000000; font-family:Calibri,sans-serif"><strong>Von:</strong> 谢典 &lt;xiedian@deye.com.cn&gt;<br>
<strong>Gesendet:</strong> Mittwoch, 17. September 2025 16:40<br>
<strong>An:</strong> info@syd-green-energy.com<br>
<strong>Betreff:</strong> Re: WG: Error report</span>
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<div>System ist ohne Batt.</div>
<div>Ohne PV oder Batt in der Nacht wird der Wechselrichter nicht aktiviert.</div>
<div>Solchen Kunden kann empfohlen werden, String-Wechselrichter zu nutzen.</div>
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<span style="font-size:11pt; font-family:'Microsoft YaHei',sans-serif">Mit freundlichen Grüßen / best regards / 祝好,&nbsp;</span></p>
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<strong><span style="font-size:11pt; font-family:'Microsoft YaHei',sans-serif">Xie Dian / 谢典</span></strong><span style="font-size:11pt; font-family:'Microsoft YaHei',sans-serif"></span></p>
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<span style="font-size:9pt; font-family:'Microsoft YaHei',sans-serif">E-Mail:&nbsp;</span><a href="mailto:xiedian@deye.com.cn" rel="noreferrer" style="color:blue"><span style="font-size:9pt; font-family:'Microsoft YaHei',sans-serif">xiedian@deye.com.cn</span></a><span style="font-size:11pt; font-family:'Microsoft YaHei',sans-serif"></span></p>
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<span style="font-size:9pt; font-family:'Microsoft YaHei',sans-serif">Deye Neue Energie GmbH</span><span style="font-size:11pt; font-family:'Microsoft YaHei',sans-serif"></span></p>
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<span style="font-size:9pt; font-family:'Microsoft YaHei',sans-serif">Nordostpark 98-102</span><span style="font-size:11pt; font-family:'Microsoft YaHei',sans-serif"></span></p>
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<span style="font-size:9pt; font-family:'Microsoft YaHei',sans-serif">90411 Nürnberg, Deutschland</span><span style="font-size:11pt; font-family:'Microsoft YaHei',sans-serif"></span></p>
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<div><strong>From:</strong>&nbsp;<a href="mailto:info@syd-green-energy.com" rel="noreferrer">info@syd-green-energy.com</a></div>
<div><strong>Date:</strong>&nbsp;2025-09-17&nbsp;12:33</div>
<div><strong>To:</strong>&nbsp;<a href="mailto:xiedian@deye.com.cn" rel="noreferrer">xiedian@deye.com.cn</a></div>
<div><strong>Subject:</strong>&nbsp;WG: Error report</div>
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<p style="margin-top:0px; margin-bottom:0px">Hallo Dian,</p>
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<p style="margin-top:0px; margin-bottom:0px">anbei eine neue Reklamation.</p>
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<p style="margin-top:0px; margin-bottom:0px">VIele Grüße</p>
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<p style="margin-top:0px; margin-bottom:0px">Andrej Dedic</p>
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<div style="margin-bottom:20px">If you have any questions, feel free to contact us anytime.<br>
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With best regards,<br>
<strong>SYD Green Energy</strong></div>
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<div style="text-align:right; padding-bottom:20px"><img alt="SYD Green Energy" width="120" style="user-select: none;" src="https://syd-green-energy.com/templates/yes-system/img/logo.png"></div>
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<strong>SYD Green Energy GmbH &amp; Co. KG</strong><br>
An der Gümpgesbrücke 26<br>
41564 Kaarst</td>
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Tel: 02131 52811-22<br>
Fax: 02131 52811-21<br>
<a href="https://syd-green-energy.com/" target="_blank" rel="noopener noreferrer">www.syd-green-energy.com</a></td>
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<div style="padding:20px; background-color:#f9f9f9; margin-top:20px">Thank you for your interest in SYD Green Energy GmbH &amp; Co. KG.<br>
We look forward to supporting your business with our sustainable energy solutions and services. If you have any questions, please do not hesitate to contact us.</div>
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<div id="v1divRplyFwdMsg" dir="ltr"><span style="font-size:11pt; color:#000000; font-family:Calibri,sans-serif"><strong>Von:</strong> pisarna@energosol.si &lt;pisarna@energosol.si&gt;<br>
<strong>Gesendet:</strong> Mittwoch, 17. September 2025 11:25<br>
<strong>An:</strong> info@syd-green-energy.com<br>
<strong>Cc:</strong> 'Dejan Volgemut'<br>
<strong>Betreff:</strong> Error report</span>
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<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif">Hello,</p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif">We are sending you the completed error report for the defective inverter.</p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif">&nbsp;</p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif">Thank you</p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif"><strong><span style="font-size:8.0pt; font-family:'Arial',sans-serif">&nbsp;</span></strong></p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif"><strong><span style="font-size:8.0pt; font-family:'Arial',sans-serif">&nbsp;</span></strong></p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif"><span>&nbsp;</span></p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif"><span>Katja</span></p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif"><span>&nbsp;</span></p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif"><strong><span style="font-size:8.0pt; font-family:'Arial',sans-serif">Katja Krašovec</span></strong></p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif"><strong><span style="font-size:8.0pt; font-family:'Arial',sans-serif">Vodja pisarne/Office Manager</span></strong></p>
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<span style="font-size:8.0pt; font-family:'Arial',sans-serif; color:#2c363a">&nbsp;</span></p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif"><strong><span style="font-size:8.0pt; font-family:'Arial',sans-serif">ENERGOSOL d.o.o.</span></strong></p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif"><strong><span style="font-size:8.0pt; font-family:'Arial',sans-serif">PE TRZIN Gmajna 3, 1236 Trzin</span></strong></p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif"><strong><span style="font-size:8.0pt; font-family:'Arial',sans-serif">PE ORMOŽ Industrijska cesta 5, 2270 Ormož</span></strong></p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif"><strong><span style="font-size:8.0pt; font-family:'Arial',sans-serif">M:&nbsp;<em>069/617-463</em></span></strong></p>
<p style="margin:0px 0cm; font-size:11pt; font-family:Calibri,sans-serif"><strong><em><span style="font-size:8.0pt; font-family:'Arial',sans-serif">&nbsp;</span></em></strong></p>
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<span style="font-size:8.0pt; font-family:'Arial',sans-serif; color:#2c363a"><a href="mailto:dejan.volgemut@energosol.si" rel="noreferrer"><span style="color:#00acff">pisarna@energosol.si</span></a>,&nbsp;<a href="https://energosol.si/" target="_blank" rel="noopener noreferrer"><span style="color:#00acff">https://energosol.si/</span></a></span></p>
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<span style="font-size:12.0pt; font-family:'Arial',sans-serif; color:#2c363a"><img naturalheight="67" naturalwidth="133" id="v1Slika_x0020_880800661" width="89" height="45" border="0" style="width: 0.9236in; height: 0.4652in; user-select: none;" src="cid:_Foxmail.1@e66bd7d3-c90b-388b-193b-bac11e4830e5"><span></span></span></p>
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<span style="font-size:12.0pt; font-family:'Arial',sans-serif; color:#2c363a">&nbsp;</span></p>
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<span style="font-size:7.0pt; font-family:'Arial',sans-serif; color:#2c363a">To elektronsko sporočilo in vse njegove morebitne priloge lahko vsebujejo zaupne in/ali privilegirane informacije in so last podjetja Energosol d.o.o.. Poslane informacije so namenjene
 izključno naslovniku. V kolikor ste sporočilo prejeli pomotoma, Vas prosimo, da o tem obvestite pošiljatelja, sporočilo pa takoj uničite. Kakršnokoli nepooblaščeno razkritje, distribucija ali kopiranje vsebine sporočila je izrecno prepovedano.<br>
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Energosol d.o.o., Industrijska cesta 5, 2270 Ormož, Slovenija, matična številka: 9191003000, ID za DDV: SI56332009, registrski organ: Okrožno sodišče Ptuj, BIC: BAKOSI2X, transakcijski račun: SI56 1010 0006 0306 059.<br>
This e-mail and any attachments may contain confidential and/or privileged information, it is a property of Banka Intesa Sanpaolo d.d. and intended solely for the addressee. If you are not the intended recipient (or have received this e-mail in error), please
 notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.</span></p>
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